Getting Schools and Families Connected During COVID: Lessons Learned From COVID-19

The COVID-19 pandemic laid bare the gross inequities facing families across the country. So, while everyone struggled in their own ways to teach and learn, the impact was most devastating for the schools and families who already were behind.

Research, including from the Global Family Research Project, shows that reciprocal and trusting relationships are the foundation on which educators and families can overcome educational obstacles. When schools, families, and communities work together, transformational change can occur.

Since its founding in 2007, HOME WORKS! has worked to connect schools and teachers to parents and other family members, mainly by organizing and funding in-person home visits and dinners at schools. During the pandemic, as schools went online, we transitioned to virtual home visits, and found other new ways to forge positive relationships and expand the capacity of schools and families. Our efforts will continue beyond the pandemic, because the crisis helped us even better understand the everyday challenges many families face.

In August 2020, HOME WORKS! launched a comprehensive initiative with one school—the Patrick Henry Downtown Academy in St. Louis. With “Getting Patrick Henry Connected,” we set out to provide everything one school needed to keep kids and families engaged and connected to whatever community resources they needed. This project went well beyond our typical engagement with a school, as we aimed to:

  • Connect the school and its families to community stakeholders such as city services, utility companies, nonprofits, university academics and local businesses
  • Enhance the capacity of the school and families through a support team of more than 50 volunteers
  • Empower parents to support and advocate for their children’s education
  • Build proven, successful processes for enabling and supporting remote learning among disadvantaged students
  • Document the interventions and impacts to share locally and nationally

We were successful in many ways. We rallied more than 800 volunteer hours, and distributed more than $3500 in groceries, as well as hundreds of books, headphones, iPad stands, desks, and other supplies that allowed students to fully participate in virtual learning. With the help of a nonprofit community partner, we provided technology training to families, and we led interventions to improve attendance. We held weekly workshops on Zoom with parents. 

Along the way we learned that:

  • Families want to be involved but often are stretched thin with working and caregiving
  • While volunteers are critical to expanding capacity, a volunteer coordinator also is needed to ensure that volunteers are focused
  • It takes some effort and understanding to access community resources—but they are out there and available, often just waiting to be asked for their expertise and support. In other words, “If you don’t ask, you don’t get!” 

To help more schools and communities learn from our work, we have developed a series of tools and recommendations—an online “Playbook” if you will—for recruiting volunteers and getting schools and families connected to each other and to their communities.

We’ve organized our Playbook in three digestible “chapters.” Each one includes resource links that can be adapted for any school, school district, or local non-profit. You can scale our ideas up or down to meet your particular needs and available resources.


connected and working

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Partnering with FAMILIES to keep kids engaged in school

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Leveraging COMMUNITY resources to fill the gaps

Learn More

Whether you’re a school district, a teacher, or a volunteer leader or individual volunteer, there’s a lot you can do to help kids and your community.

We hope you’ll explore these materials and find ways to make them work for you.

“In this day and age, internet access is as essential as having pencil and paper. It should be a civil right, like turning on the faucet and seeing water flow, or flipping a switch and having electricity. ”

Karen Kalish, Founder and CEO of HOME WORKS!

Did you know?

Chronic absenteeism—which is defined as missing 10 percent or more of school days for any reason—increased during the pandemic to twice or even three times that high. As a result, experts say some kids will have lost as much as a year of learning.